Help centre
Quick answers to the questions we are asked most often. If yours is not here, email contact@propertypavilion.co.uk and we will get back to you.
Updated 14th Oct 2026
Buying and renting
Searching, saving and contacting sellers.
How do I search for commercial property, a business, a franchise or a home?
Use the search bar on the homepage or the Search page and choose the Commercial, Franchises or Residential tab. Under Commercial you can show all types, premises only or businesses only, and narrow by sale or let, sector, planning use class and distance from the place you typed; Residential adds a bedrooms filter.
What does the distance control do?
When you search by a town, area or postcode we centre the map there and show listings within the radius you choose, from this area only up to 20 miles. If you leave the location empty, results come from anywhere in the UK and the radius control is switched off. Franchise opportunities are national, so the distance filter never hides them; on the Franchises tab it only applies to resales.
How do franchises work on Pavilion?
The Franchises tab lists opportunities (brands recruiting new franchisees), resales (existing franchised units for sale), master franchise rights and brand profiles. Filter by kind and by investment level, from under £25k to £250k+. Opportunity pages show the territories that are open, reserved or taken, the investment and the brand's numbers, and the commercial units on Pavilion you could open in.
How do I enquire about a franchise opportunity?
Instead of a viewing request, an opportunity page has a short qualification form: your available capital, timescale to start, relevant experience and preferred territory, with your contact details and an optional message. The franchisor receives it as a qualified lead and replies to you directly.
How do I save a listing?
Click the save button on any listing card or detail page. Saved listings are kept on your device until you sign in, when they are moved to your account so you can see them anywhere.
How do I contact the seller?
Open the listing and use "Send a message" to email the seller or agent, or "Book a viewing" to request a time. Your message goes straight to them and they reply to you by email.
Is the information in a listing checked?
Listings are prepared by sellers and agents. We review them before they go live, but we do not verify measurements, figures or planning use class. Confirm anything important yourself and take professional advice before making an offer.
Why does the map pin not sit exactly on the building?
Listing locations are shown to within about 200 metres to protect the privacy of the seller or the business. The exact address is confirmed when you arrange a viewing.
Listing a property or business
Creating, editing and promoting a listing.
How do I list?
Click "List a property" and say who you are listing as: an individual, an agent or broker, or a franchisor or brand owner. Then complete the four steps: basics, numbers, photos and publish. Your draft is saved as you go, you can go back to the first choice at any point, and "Change" on the publish step takes you there too.
Do I need an account first?
No. You can prepare the whole listing, including photographs, before you have an account. When you publish we send a magic link to your email to confirm it and create your account.
How long until my listing is live?
Listings are reviewed by our team before they appear publicly, usually within a few hours. We email you when it goes live or if something needs changing.
How many photographs can I add?
Up to eight per listing, in JPEG, PNG or WebP format and up to 10 MB each. We resize them automatically.
How do I edit or remove a listing?
Go to Dashboard, then Listings, and choose Edit, Pause or Resume. Material changes to a live listing are reviewed again before they are shown.
How long does a listing stay live?
Ninety days from the day it goes live. An expired listing disappears from search until you renew it from the Listings tab, which gives it another ninety days.
What is featured placement?
A featured listing appears in the promoted block at the top of search results for its area and can appear on the homepage. It is free during launch and normally £29, or included in the Growth and Agency plans.
Agencies and teams
Agency accounts, plans and team seats.
What is the difference between an individual, an agency and a franchisor account?
Individuals list property or a business they own. Agencies list on behalf of clients, get a branded profile on every listing, a shared enquiry inbox and viewing diary, and can invite team members. Franchisors and brand owners get a brand profile, opportunity listings with territory management, a qualified-lead inbox and three team seats.
Which plans are available?
Starter at £39 per listing with one seat; Growth at £149 per month with three seats, 25 listings and two featured placements; Agency at £399 per month with ten seats, unlimited listings and priority placement. Everything is free during launch.
How do I invite a colleague?
Go to Dashboard, then Team, and enter their email address and role. They receive an invitation link that lasts 30 days. Invitations are limited by the seats on your plan.
How do I upgrade?
From the Team tab or the pricing page. Upgrades take effect immediately and raise your seat and listing limits.
I belong to more than one agency. Which one do I see?
The dashboard shows a switcher when you are a member of more than one agency, so you can move between them.
Account and sign-in
Magic links, email addresses and closing your account.
How do I sign in?
Enter your email address on the Sign in page and we email you a link. Clicking it signs you in on that device. There is no password.
I have not received my sign-in link.
Check your spam or junk folder and make sure you typed the address correctly. Links expire after a short time, so request a new one if it has been a while. If emails from propertypavilion.co.uk are still not arriving, contact support.
My link says it is invalid or expired.
Each link works once and for a limited time. Go back to the Sign in page and request a fresh one.
Can I change my email address?
Yes. Contact contact@propertypavilion.co.uk from your current address and we will update it after confirming the new one.
How do I delete my account?
Email contact@propertypavilion.co.uk from the address on your account. Within 30 days we delete your profile and the listings you own personally, and anonymise anything we must keep by law, such as billing records. The Privacy policy has the full picture.
Viewings
Booking, confirming and changing viewings.
How do I book a viewing?
On the listing page choose "Book a viewing", pick a day and time from those the seller offers, and enter your name, phone number and, if you like, email address. Some listings confirm instantly; others are confirmed by the seller or agent.
What is my booking reference?
Every confirmed viewing has a reference beginning PV- followed by six digits. Quote it if you need to contact the seller or us about the appointment.
How do I add the viewing to my calendar?
Use "Add to calendar" on the confirmation screen or in the confirmation email to download a calendar file that works with Apple, Google and Outlook calendars.
How do I cancel or change a viewing?
Contact the seller or agent using the details in your confirmation email. Sellers can decline a request, propose a new day and time or cancel from their dashboard; you are emailed at every change and can re-book from the listing page if the new time does not suit.
I am a seller. How do I confirm viewings?
Go to Dashboard, then Viewings. Requested viewings are highlighted; confirm, decline or propose a new time for each one and the buyer is emailed. Afterwards mark the viewing completed or a no-show. You can switch on instant confirmation when you edit a listing.
Billing
Fees, the launch period, promo codes and refunds.
Is Pavilion free?
Yes, during the launch period every listing fee, featured placement and agency plan is £0 and no card is requested. We will email everyone at least 30 days before billing starts.
What will it cost after launch?
Individual listings £39 each, featured placement £29, Growth £149 per month, Agency £399 per month and franchise opportunity listings £199 each (resales are priced as business listings), plus VAT where applicable. Current prices are always shown on the pricing page.
How do promo codes work?
Enter the code at the publish step and the breakdown updates as you type: base price, then discounts, then what is due today. Codes take a percentage or a fixed amount off, or make your first listing free; they apply only to the audience they were issued for, may have a usage cap and an expiry date, and one code applies per listing.
How will I pay?
Through Stripe Checkout for one-off fees and a Stripe subscription for monthly plans. We do not see or store your card details.
Can I get a refund?
If we reject a paid listing we refund it in full. Subscriptions can be cancelled at any time and run to the end of the current period. See our Refund and cancellation policy for the full details.